Privacy Policy

---

Introduction

Delia&Enya Ltd respects your privacy and is committed to protecting any personal information you may provide when using this website or our services. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

Delia&Enya Ltd is registered with the Information Commissioner's Office (ICO).

Information We Collect

When you contact us or use our services, we may receive personal information such as:

• Your name
• Your email address
• Your phone number
• Any information you share as part of the service you request (for example, documents, correspondence, or personal details relevant to your enquiry)

What We Don't Do

We do not maintain a database or filing system of client personal information. We do not store your personal data beyond what is necessary to respond to your enquiry or deliver the service you have requested. We do not create client profiles, mailing lists, or marketing databases. Once your enquiry is resolved or your service is complete, we do not retain your personal information unless there is a legal reason to do so.

How We Use Your Information

The information you provide is used only to:

• Respond to your enquiry
• Deliver the service you have requested
• Communicate with you about ongoing support

We do not sell, rent, or share your personal information with third parties unless required by law. We do not use your information for marketing purposes unless you have given us clear consent to do so.

Lawful Basis for Processing

We process your personal data on the basis of:

• Legitimate interest — to respond to enquiries and deliver our services
• Consent — where you have given us clear permission to contact you or process your information
• Contractual necessity — where processing is necessary to fulfil a service agreement with you

Data Storage and Retention

We do not operate a centralised database of personal information. Information shared with us through email, messaging, or our contact form is used only to respond to you and deliver the service requested. We retain information only for as long as necessary and delete it securely once it is no longer needed.

If we need to keep any records for legal or regulatory reasons, we will retain only the minimum information required and for the shortest period necessary.

Data Security

We take reasonable steps to protect your information, including:

• Password-protected systems and devices
• Secure communication methods
• Limited access to personal data (only those who need it to deliver your service)

However, no method of internet communication can be guaranteed to be completely secure.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Correction — request that we correct any inaccurate data
• Deletion — request that we delete your data
• Restrict processing — ask us to limit how we use your data
• Object — object to our processing of your data
• Data portability — request a copy of your data in a commonly used format
• Withdraw consent — withdraw your consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Third-Party Services

This website may use third-party services such as website hosting, email providers, or communication tools that process information on our behalf. We ensure any third parties comply with data protection requirements.

Cookies

This website uses cookies to analyse website traffic and improve your experience. You can choose to accept or decline cookies when you first visit the website. Declining cookies may affect certain features of the website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Delia&Enya Ltd Email: costelursache580@gmail.com Phone: 07397 684084